Terms & Conditions of Sale

Operated by SWU VISION GROUP LIMITED

Registration No. 80605496

Registered Office: Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong S.A.R.

Last Updated: [to be completed]

Official website: www.lodgemilanoandco.hk

Multi-brand ready-to-wear — clothing, bags, accessories, watches and premium fashion items

These General Terms and Conditions of Sale (the “Terms”) govern distance sales concluded through the Lodge Milano & Co website, accessible at www.lodgemilanoandco.hk, for the purchase of multi-brand ready-to-wear products, including clothing, bags, accessories, watches, and other premium fashion items.

The website is operated by SWU VISION GROUP LIMITED.

1. Identification of the Seller

Corporate name: SWU VISION GROUP LIMITED

Registration No.: 80605496

Registered Office: Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong S.A.R.

Customer Service: customerservice@lodgemilanoandco.hk

Disputes / Resolution / Legal Contact: servicelegals@swu-vision.us

2. Purpose of These Terms

The purpose of these Terms is to set out the conditions under which SWU VISION GROUP LIMITED, through the Lodge Milano & Co website, offers for sale and sells its products to customers at a distance.

These Terms govern, in particular:

order procedures;
prices;
payment methods;
product availability;
shipping and delivery conditions;
rules governing returns, refunds, and complaints;
the rights and obligations of the customer and the seller.

Placing an order on the website constitutes full and unreserved acceptance of:

these Terms;
the website’s General Terms of Use;
the Shipping Policy;
the Refund Policy;
and, where applicable, any other policy or contractual information published on the website.

3. Scope of Application

These Terms apply to any order placed on www.lodgemilanoandco.hk by any customer acting in a personal or professional capacity, unless a specific provision has been expressly agreed in writing.

The applicable Terms are those in force on the date of the order and published on the website at the time it is confirmed.

4. Products

The Lodge Milano & Co website offers for sale multi-brand ready-to-wear products and accessories, including:

clothing;
bags;
accessories;
watches;
premium or high-end items;
any other range of fashion, luxury, or lifestyle products presented on the website.

Photographs, descriptions, visuals, sizes, colours, materials, finishes, and product information are presented with the greatest care. However:

they are provided for indicative purposes only;
minor variations may exist depending on screens, production runs, manufacturers, or manufacturing conditions;
a material, typographical, or technical error may exceptionally occur.

The company reserves the right to correct, at any time, product descriptions, visuals, prices, or characteristics, without affecting orders already validly confirmed, subject to cases of manifest error.

5. Product Availability

Products are offered for sale subject to available stock or supplier availability.

The presence of a product on the website does not guarantee its immediate availability at the time of the order.

In the event of total or partial unavailability after an order has been placed, Lodge Milano & Co may:

inform the customer as soon as possible;
offer a postponement, exchange, store credit, or refund;
cancel all or part of the order if the sale cannot be fulfilled.

The company shall not be held liable for any unavailability, stock shortage, or supply delay beyond its reasonable control.

6. Account Creation and Accuracy of Information

The customer may be required to create an account to place an order or access certain features of the website.

The customer undertakes to:

provide accurate, complete, and up-to-date information;
not impersonate any third party;
verify the accuracy of billing, delivery, and contact information;
keep their login credentials confidential.

The customer is solely responsible for the consequences of any incorrect, incomplete, or outdated information, particularly with regard to delivery, billing, communication, or order security.

7. Order Process

Orders are placed following the process available on the website.

The customer selects the desired products, adds them to the cart, provides the required information, selects the delivery method offered where applicable, and proceeds to payment.

Before final confirmation, the customer must verify:

the contents of the cart;
the quantities;
the sizes, colours, or variants selected;
the total price;
the delivery address;
any applicable charges;
the billing information.

An order is considered validly registered only after:

final confirmation by the customer;
acceptance of these Terms;
confirmation of payment or payment authorisation;
and, where applicable, security verification by the company.

The company reserves the right to refuse, suspend, or cancel an order in the event of:

suspected fraud;
unauthorised or unconfirmed payment;
inaccurate or incomplete information;
an abnormal or manifestly abusive order;
non-compliance with these Terms;
product unavailability;
a logistical or regulatory difficulty preventing fulfilment of the order.

8. Order Confirmation

Once the order has been confirmed, a confirmation email may be sent to the customer at the address provided at the time of purchase.

This email generally summarises:

the order number;
the products ordered;
the amount paid;
the delivery address;
and, where applicable, a reminder of the main contractual information.

Order confirmation does not automatically constitute final acceptance where further verification is required, in particular in the event of suspected fraud, manifest error, or unavailability.

9. Prices

Product prices are displayed on the website in the currency offered by Lodge Milano & Co.

Unless otherwise indicated, displayed prices correspond to the price of the product at the time of the order and do not necessarily include:

shipping costs;
customs duties;
import taxes;
banking fees;
currency conversion fees;
or any other additional charge applicable depending on the customer’s country.

The total price payable by the customer is the price displayed at the time the order is confirmed, subject to:

a manifest error;
a technical bug;
or a correction required by an exceptional situation prior to final confirmation.

Lodge Milano & Co reserves the right to modify its prices at any time, without retroactive effect on orders already validly confirmed.

10. Shipping Costs

Applicable shipping costs are indicated to the customer before final confirmation of the order, where this is possible depending on the destination and the services offered.

Free Shipping

Lodge Milano & Co offers free shipping for orders of USD 5,000 or more (approximately HK$ 39,200 for Hong Kong, or ¥ 34,000 for China — amounts approximate and provided for guidance, based on prevailing exchange rates, with the exact charge displayed in local currency at checkout), subject to:

the destination being covered by an active delivery area;
no exceptional security, insurance, customs, or special transport charge applying;
the offer being in effect at the time of the order.

Below this threshold, orders are shipped via the single Express Delivery service, at a flat rate of USD 15 (approximately HK$ 118 for Hong Kong, or ¥ 102 for China), as further detailed in the Shipping Policy.

The company reserves the right to modify the conditions of free shipping at any time.

11. Payment

The customer undertakes to pay the total price of the order using the payment methods offered on the website at the time of purchase.

The order will only be processed after effective validation of payment or payment authorisation.

Lodge Milano & Co reserves the right to:

refuse a non-compliant payment method;
require additional verification;
suspend an order until payment has been validated;
cancel an order in the event of rejection, chargeback, fraud, or non-payment.

The customer warrants that they are duly authorised to use the payment method employed.

12. Transaction Security

Lodge Milano & Co implements reasonable security measures to protect transactions carried out on the website.

However, the company shall not be held liable for banking fraud, fraudulent use of the customer’s payment method, or an incident attributable to a payment provider, a bank, or a third party, save where fault on the part of the company is proven.

13. Processing, Preparation and Shipment of Orders

Orders are prepared after payment validation, verification of information, and confirmation of product availability.

Indicative Timeframes

Order preparation: 3 business days
Express Delivery following preparation: 5 business days

These timeframes are indicative and may be extended in the event of:

high activity;
security checks;
partial unavailability;
a logistical event;
public holidays;
special formalities;
force majeure.

The complete terms governing shipment and delivery are set out in the website’s Shipping Policy.

14. Delivery Areas

As of the drafting of these Terms, Lodge Milano & Co delivers in particular to:

Hong Kong
China

The company reserves the right to modify the areas served at any time.

15. Delivery

Delivery is made to the address provided by the customer when placing the order.

The customer is solely responsible for the accuracy of the information provided. In the event of an address error, absence of the recipient, refusal of the parcel, incomplete address, or lack of cooperation with the carrier, the company shall not be held liable for the resulting consequences.

For certain premium products, watches, bags, or high-value orders, a signature upon delivery is mandatory, without exception, where the order includes a watch or a premium bag, or where the order has a total value of USD 1,000 or more, as further detailed in the Shipping Policy.

16. Customs, Taxes and Import Charges

Unless expressly stated otherwise, customs duties, import taxes, customs clearance fees, local taxes, or other charges relating to the entry of the parcel into the destination country are borne by the customer.

The customer is solely responsible for:

verifying the import rules of their country;
paying any charges required by local authorities;
providing any documents necessary for customs clearance, where required.

Lodge Milano & Co shall not be held liable for a refusal of entry, a customs delay, or an additional charge imposed by the authorities of the destination country.

17. Right to Refuse or Cancel an Order

The company reserves the right to refuse or cancel any order, even after apparent confirmation, in particular in the event of:

fraud or suspected fraud;
non-payment;
a manifest error as to the price or the product;
unavailability;
abusive conduct;
an unresolved prior dispute with the customer;
a logistical or regulatory impossibility of fulfilling the order.

In the event of a cancellation attributable to the company prior to shipment, and absent any fault on the part of the customer, the customer may obtain a refund of the sums actually collected for the cancelled order.

18. Return and Refund Policy

The conditions governing returns, refunds, exchanges, acceptance of returns, exclusions, timeframes, and procedure are set out in the Refund Policy published on the website.

No return should be shipped without the prior authorisation of customer service.

Logistics Return Address – United States

994 Biscayne Boulevard, 33132, Miami, Florida, United States

This return address may be confirmed, amended, or supplemented by customer service depending on the nature of the product, the delivery area, or the file concerned.

19. Conformity, Complaints and Damaged Products

The customer is encouraged to check their order upon receipt.

In the event of a damaged, missing, defective, incorrect, or non-conforming product, the customer must contact customer service as soon as possible, within 48 hours to 7 days of receipt depending on the nature of the issue, enclosing:

the order number;
a precise description of the issue;
clear photographs of the parcel and the product, where necessary.

Complaints must be sent to:

Customer Service: customerservice@lodgemilanoandco.hk

Lodge Milano & Co will review the request and offer, depending on the circumstances, an appropriate solution: exchange, store credit, partial refund, or full refund, in accordance with its applicable policy and the situation observed.

20. Transfer of Risk

Save where a mandatory legal provision states otherwise, risk relating to the products passes to the customer upon actual delivery of the parcel to the address indicated, or upon its handover to the customer, in accordance with applicable rules.

Where delivery requires a signature or handover against proof, the transfer of risk may be assessed at the time of that handover.

21. Retention of Title

Products remain the property of Lodge Milano & Co / SWU VISION GROUP LIMITED until full and effective payment of the price, including charges, to the extent permitted by applicable law.

22. Warranties and Limitation of Liability

To the extent permitted by applicable law, Lodge Milano & Co shall not be held liable for indirect damages, loss of opportunity, loss of business, financial losses, or non-material harm relating to the purchase or use of the products, save in the case of gross negligence or a mandatory legal obligation to the contrary.

The company’s liability shall not be engaged where the damage results, in particular, from:

misuse of the product;
inadequate maintenance;
use that does not comply with the recommendations;
fault on the part of the customer;
a third party;
a force majeure event;
a delay attributable to the carrier or to customs.

Nothing in these Terms shall exclude any liability that cannot legally be excluded.

23. Intellectual Property

All elements of the Lodge Milano & Co website, including without limitation text, visuals, logos, photographs, descriptions, graphic elements, trademarks, databases, and content, are protected by intellectual property laws and remain the exclusive property of the company or its partners.

Any unauthorised reproduction, representation, exploitation, adaptation, or use is strictly prohibited.

24. Personal Data

Personal data collected in connection with an order, the customer relationship, or use of the website is processed in accordance with the Lodge Milano & Co Privacy Policy.

The customer is encouraged to review that policy to understand the terms governing the collection, use, retention, and protection of their data.

25. Force Majeure

The company shall not be held liable for any delay, suspension, or impossibility of performing its obligations in the event of force majeure or circumstances reasonably beyond its control, including in particular:

natural disaster;
war;
pandemic;
strike;
major technical failure;
customs blockage;
cyberattack;
government decision;
supply chain disruption.

26. Partial Invalidity

If any clause of these Terms is held to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.

27. Amendments to These Terms

Lodge Milano & Co reserves the right to amend these Terms at any time in order to adapt them to developments in its business, its services, its legal obligations, or its commercial organisation.

The applicable Terms are those in force at the time the order is placed.

28. Language

These Terms may be made available in several languages. In the event of any discrepancy between versions, the reference version designated by the company shall prevail, subject to any applicable mandatory provisions.

29. Governing Law and Dispute Resolution

These Terms are governed by the laws of Hong Kong Special Administrative Region.

In the event of a dispute relating to their validity, interpretation, performance, or termination, the parties shall first endeavour to seek an amicable resolution. Failing an amicable agreement, the dispute may be brought before the competent courts of Hong Kong, subject to any mandatory consumer-protection provisions that may apply.

30. Contact – Customer Service

For any question relating to an order, a product, a return, a payment, or a delivery, the customer may contact:

Customer Service – Lodge Milano & Co: customerservice@lodgemilanoandco.hk

31. Disputes / Resolution / Legal Service

For any formal complaint, major difficulty, or request for amicable resolution, the customer may contact: