Operated by SWU VISION GROUP LIMITED
Registration No. 80605496
Registered Office: Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong S.A.R.
Last Updated: [to be completed]
Official website: www.lodgemilanoandco.hk
Multi-brand ready-to-wear — clothing, accessories, watches, bags and premium fashion items
This Shipping Policy describes the terms and conditions applicable to the processing, shipment, delivery and tracking of orders placed through the Lodge Milano & Co website for the purchase of multi-brand ready-to-wear products, including clothing, accessories, watches, bags and other premium fashion items.
The website is operated by SWU VISION GROUP LIMITED.
1. Identification of the Company
Corporate name: SWU VISION GROUP LIMITED
Registration No.: 80605496
Registered Office: Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong S.A.R.
Customer Service: customerservice@lodgemilanoandco.hk
Disputes / Legal Contact: servicelegals@swu-vision.us
2. Purpose of the Shipping Policy
The purpose of this Shipping Policy is to set out the conditions under which Lodge Milano & Co processes, prepares, ships and delivers orders placed on www.lodgemilanoandco.hk.
By confirming an order on the website, the customer acknowledges having read this policy and accepts it without reservation.
3. Delivery Areas
Lodge Milano & Co currently delivers its products to the following areas:
- Hong Kong
- China
Lodge Milano & Co reserves the right to modify, at any time, the countries and areas served, to add new destinations, or to suspend certain deliveries for logistical, customs, regulatory, commercial or security reasons.
Any order placed with a delivery address located outside the officially served areas may be refused, cancelled, or placed on hold.
4. Products Concerned
This Shipping Policy applies to the products sold on the Lodge Milano & Co website, including:
- multi-brand clothing and ready-to-wear items;
- bags;
- fashion accessories;
- watches;
- premium or high-end items distributed by the brand.
Certain high-value products, premium items, watches, luxury bags, limited editions or items with restricted availability may be subject to special conditions regarding preparation, inspection, or delivery.
5. Order Processing and Preparation
Orders are processed after:
- payment validation;
- verification of order information;
- availability of the ordered products;
- any internal security, consistency, or authenticity checks that may be required.
Preparation Time
Lodge Milano & Co indicates an estimated preparation time of 3 business days from the validation of payment.
This period corresponds to the time required to:
- verify the order;
- prepare the items;
- carry out any necessary conformity or quality control;
- package the products prior to handover to the carrier.
This period may be extended in the event of:
- high commercial activity;
- multiple orders;
- enhanced control on premium items;
- a logistical or supply issue;
- incomplete information provided by the customer.
6. Shipping Time
Following the preparation phase, orders shipped via Lodge Milano & Co’s Express Delivery service are delivered within an estimated total period of 5 business days, for both Hong Kong and China alike.
Accordingly, absent exceptional circumstances, the standard Lodge Milano & Co process is as follows:
| Stage | Estimated time |
|---|---|
| Order preparation | 3 business days |
| Express Delivery | 5 business days |
These timeframes are provided for guidance only and may be adjusted depending on the nature of the products, the destination, customs constraints, promotional periods, or any event beyond the reasonable control of Lodge Milano & Co.
7. Free Shipping
Lodge Milano & Co offers free shipping for orders with a minimum value of USD 5,000 (approximately HK$ 39,200 for Hong Kong — or ¥ 34,000 for China).
These local-currency amounts are approximate, are provided for guidance only, and are converted based on prevailing exchange rates at the time of the order; the amount actually charged is the one displayed in the local currency at checkout.
Free shipping applies only where:
- the required minimum amount is reached at the time the order is confirmed;
- the delivery address is located within an area served by Lodge Milano & Co;
- no exceptional fee, customs charge, special service, or additional secured transport is required.
Lodge Milano & Co reserves the right to modify, suspend, or limit the free shipping offer at any time.
8. Shipping Methods
Lodge Milano & Co offers a single shipping method for all orders: Express Delivery, at a flat rate of USD 15 (approximately HK$ 118 for Hong Kong — or ¥ 102 for China).
This flat rate applies to all orders below the free-shipping threshold set out in Section 7. Local-currency amounts are approximate and provided for guidance only, based on prevailing exchange rates; the exact amount charged is the one displayed in the local currency at checkout.
For high-value items, in particular watches, premium bags, or other high-end products, Lodge Milano & Co may select an enhanced, secured, tracked, or insured carrier for the Express Delivery service, at no additional cost to the customer.
9. Signature Upon Delivery for Premium Items
For security, traceability, and goods-protection reasons, a signature upon delivery may be required for certain categories of products, including:
- watches;
- premium bags;
- high-value luxury items;
- high-value orders;
- products considered sensitive or requiring enhanced control.
A signature upon delivery is mandatory, without exception, for any order that includes a watch or a premium bag, or for any order with a total value of USD 1,000 or more.
In the event of the recipient’s absence, or refusal to sign where a signature is required, the parcel may be held by the carrier, returned, or rescheduled in accordance with the relevant carrier’s conditions.
10. Estimated Delivery Times
Via the Express Delivery service, delivery times are estimated at 5 business days after shipment, for both Hong Kong and China.
Exact delivery times may vary depending on:
- the final destination;
- periods of high demand;
- public holidays;
- logistical controls;
- customs formalities;
- local distribution constraints.
Lodge Milano & Co shall not be held liable for delays attributable to the carrier, local authorities, customs procedures, or any circumstance beyond its reasonable control.
11. Customs Duties, Taxes and Import Charges
For shipped orders, the customer acknowledges that additional charges may apply depending on the delivery area, including:
- customs duties;
- import taxes;
- local VAT or equivalent taxes;
- customs clearance fees;
- administrative fees imposed by the carrier or the competent authorities.
Allocation of Customs Charges
Unless expressly stated otherwise on the website or agreed under a specific commercial arrangement, customs duties, import taxes, and charges relating to the entry of goods into the destination country are borne by the customer.
The customer is solely responsible for:
- verifying the import rules applicable in their delivery area;
- paying any taxes, charges, or formalities required by local authorities;
- cooperating with the carrier in the event of a customs request.
Lodge Milano & Co shall not be held liable for:
- a customs hold;
- refusal of entry of a parcel;
- a delay related to local formalities;
- additional charges imposed after shipment.
12. Order Tracking
Where a tracking service is available, a tracking number may be provided to the customer after their order has been shipped.
The customer is encouraged to regularly monitor the status of their parcel and to respond to any request from the carrier, in particular in the event of:
- address confirmation;
- a scheduled delivery appointment;
- a request for documents;
- customs formalities;
- an unsuccessful delivery attempt.
13. Customer Responsibility Regarding the Delivery Address
The customer is solely responsible for the accuracy of the information provided when placing an order, including:
- the recipient’s full name;
- the complete address;
- the postal code;
- the city;
- the country;
- the telephone number;
- any other information relevant to delivery.
In the event of an error, omission, incomplete address, refusal of the parcel, absence of the recipient, or incorrect information preventing delivery, Lodge Milano & Co shall not be held liable for any resulting delays, losses, return costs, or re-shipment charges.
14. Receipt and Inspection of the Parcel
Upon receipt, the customer is encouraged to immediately check:
- the condition of the parcel;
- the conformity of the products;
- the absence of any apparent damage;
- whether any item is missing.
In the event of a damaged parcel, a missing product, a non-conforming product, or a delivery issue, the customer must contact customer service as soon as possible at:
Customer Service: customerservice@lodgemilanoandco.hk
The request should ideally include:
- the order number;
- a precise description of the issue;
- clear photographs of the parcel, packaging, and the product concerned.
15. Delayed, Lost or Undelivered Parcels
In the event of a significant delay, suspected loss, or non-receipt of a parcel, the customer must contact customer service so that an inquiry can be opened.
Following review of the file and, where applicable, an investigation with the carrier, Lodge Milano & Co may, depending on the circumstances:
- offer re-shipment if the product is available;
- offer a store credit;
- or offer a partial or full refund, where justified.
No solution can be guaranteed prior to the completion of the necessary verifications.
16. Refused Parcels / Return to Sender
If a parcel is refused, unclaimed, not collected, not cleared through customs, or returned to sender for a reason attributable to the customer, Lodge Milano & Co reserves the right to:
- charge the return, re-shipment, or handling costs;
- deduct such costs from any applicable refund;
- refuse the refund until the situation is resolved.
17. Logistics Return Address
In the case of a simple change of mind (i.e., a return not caused by a defect, damage, or an error attributable to Lodge Milano & Co), return shipping costs are borne entirely by the customer.
All authorised returns, regardless of the product category or country of shipment, must be sent to the single logistics return address below:
Logistics Return Address – United States
994 Biscayne Boulevard, 33132, Miami, Florida, United States
No return should be shipped without the prior authorisation of customer service.
Before returning any item, the customer must contact:
Customer Service: customerservice@lodgemilanoandco.hk
in order to obtain:
- validation of the return;
- the applicable logistical instructions;
- any required return documents or references;
- confirmation of the exact address to be used, depending on the nature of the product and the country of shipment.
18. Force Majeure and Exceptional Circumstances
Lodge Milano & Co shall not be held liable for any delay, suspension, or impossibility of shipment caused by an event beyond its reasonable control, including:
- strikes;
- natural disasters;
- logistical blockages;
- public health crises;
- government restrictions;
- war or civil unrest;
- major technical failure;
- exceptional customs blockage.
In such circumstances, shipping or delivery times may be extended without automatically giving rise to a right to compensation.
19. Customer Service
For any question relating to an order, a shipment, a delivery, or logistics tracking, the customer may contact:
Customer Service – Lodge Milano & Co: customerservice@lodgemilanoandco.hk
20. Disputes and Resolution
For any formal complaint, major difficulty, or dispute relating to a shipment, delivery, or order, the customer may contact:
Disputes / Resolution / Legal Contact: servicelegals@swu-vision.us
Lodge Milano & Co and SWU VISION GROUP LIMITED favour, wherever possible, an amicable, well-documented, and prompt resolution of disputes.
21. Amendments to This Policy
Lodge Milano & Co reserves the right to amend this Shipping Policy at any time in order to adapt it to developments in its services, its logistics, its regulatory obligations, or its business activities.
The applicable version is the one published on the website on the date of the order, unless a mandatory legal provision requires otherwise.
22. Official Contact Details
| Company | SWU VISION GROUP LIMITED |
|---|---|
| Registration No. | 80605496 |
| Registered Office | Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong S.A.R. |
| Website | www.lodgemilanoandco.hk |
| Customer Service | customerservice@lodgemilanoandco.hk |
| Disputes / Resolution | servicelegals@swu-vision.us |