Operated by SWU VISION GROUP LIMITED
Registration No. 80605496
Registered Office: Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong S.A.R.
Last Updated: 1 July 2026
Official website: www.lodgemilanoandco.hk
Multi-brand ready-to-wear and accessories — clothing, bags, accessories, watches and other premium fashion items.
This Refund Policy sets out the terms and conditions applicable to requests for returns, exchanges and refunds submitted through the Lodge Milano & Co website in connection with the purchase of multi-brand ready-to-wear products and accessories, including, without limitation: clothing, bags, accessories, watches and other premium fashion items.
The Lodge Milano & Co website is operated by SWU VISION GROUP LIMITED.
1. Identification of the Company
Corporate name: SWU VISION GROUP LIMITED
Registration No.: 80605496
Registered Office: Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong S.A.R.
Customer Service: customerservice@lodgemilanoandco.hk
Disputes / Legal Contact: servicelegals@swu-vision.us
2. Scope of Application
This Refund Policy applies to any order placed through the Lodge Milano & Co website, unless otherwise stated on the relevant product page, at the time of order, or in the website’s General Terms and Conditions of Sale.
By confirming an order on the website, the customer acknowledges having read and accepted this Refund Policy.
3. General Principle
Lodge Milano & Co is committed to handling return and refund requests diligently and in accordance with the customer’s rights, subject to compliance with the conditions set out below.
Refunds may be granted in the following circumstances:
- receipt of a product that is damaged, defective, or that does not conform to the order;
- an order-preparation error attributable to Lodge Milano & Co;
- a return accepted within the applicable time limit, provided the product is new, unused, complete and in perfect resalable condition;
- an exceptional case approved by customer service following review of the file.
4. Time Limit for Requesting a Return or Refund
The customer has a period of 7 calendar days from the date of receipt of the order to submit a return or refund request to customer service, unless a different period is required by applicable law or specified on the website.
Any request must be sent to:
Customer Service: customerservice@lodgemilanoandco.hk
The request must include, at a minimum:
- the customer’s full name;
- the order number;
- the date of purchase;
- the name or reference of the product concerned;
- a detailed reason for the request;
- clear photographs of the product and packaging if the product is defective, damaged, or non-conforming.
Any request submitted after the applicable time limit may be refused, unless a mandatory legal provision states otherwise or Lodge Milano & Co exceptionally decides otherwise as a commercial gesture.
5. Conditions for Accepting a Return
To be eligible for a return and, where applicable, a refund, the product must be:
- unworn, unused, unwashed, unaltered and undamaged by the customer;
- returned in its original condition;
- accompanied by its original packaging, labels, accessories, instructions, protective materials, certificate, or any other item provided at the time of purchase;
- returned together with any proof of purchase or order reference requested by customer service.
Lodge Milano & Co reserves the right to refuse a return if the product shows signs of wear, use, deterioration, or modification, or if it is not returned in condition compatible with resale.
6. Non-Refundable or Non-Returnable Products
Except in the case of a delivery error, a confirmed defect, or a contrary legal obligation, the following categories may be excluded from refund or return:
- items that have been worn, used, washed, soiled, perfumed, or otherwise deteriorated;
- incomplete products, or products missing labels or original packaging where such items are necessary for resale;
- items purchased as part of a promotion, clearance, final sale, or special non-refundable offer, where this was clearly stated prior to purchase;
- custom orders, made-to-measure items, pre-orders, or products specially reserved for the customer, except in the case of a confirmed defect;
- products whose condition no longer permits resale for reasons of hygiene, safety, authenticity, or brand protection.
For watches, bags, luxury accessories and high-value items, Lodge Milano & Co may require an enhanced inspection before final approval of any refund.
7. Damaged, Defective or Non-Conforming Products
If the customer receives a product that is:
- damaged;
- clearly defective;
- incorrect; or
- non-conforming with the confirmed order,
the customer must contact customer service within a maximum period of 48 hours to 7 days after receipt, depending on the nature of the issue, enclosing:
- the order number;
- a precise description of the issue;
- clear photographs of the product, packaging, and label, where applicable.
Following review, Lodge Milano & Co may, at its sole discretion and depending on the circumstances:
- offer a replacement of the product;
- offer a store credit;
- offer a full or partial refund;
- request the return of the product for inspection prior to any decision.
8. Return Procedure
No return should be shipped without the prior authorisation of customer service.
Step 1 – Request
Send your request to: customerservice@lodgemilanoandco.hk
Step 2 – Validation
If the request is deemed eligible, Lodge Milano & Co will provide the customer with:
- return instructions;
- the applicable return address;
- any logistical, customs, or documentary requirements;
- where applicable, a return authorisation number.
Step 3 – Shipping the Return
The customer must ship the product within the timeframe indicated by customer service, using secure and appropriate packaging.
Lodge Milano & Co strongly recommends using a tracked and insured shipping method, particularly for luxury items, watches, bags and high-value accessories. Unless otherwise agreed in writing, the customer remains responsible for the parcel until it is actually received by Lodge Milano & Co or by the designated return address.
9. Return Shipping Costs
Except where an error is attributable to Lodge Milano & Co, a defect is confirmed, or applicable law provides otherwise, return shipping costs are borne by the customer.
In the event of an order-preparation error, a confirmed non-conformity, or a confirmed defect, Lodge Milano & Co may decide to:
- reimburse reasonable return shipping costs;
- provide an appropriate logistical solution;
- compensate the customer in the form of a store credit or partial refund, depending on the file.
Original shipping fees, customs duties, import taxes, banking fees, currency conversion fees, or other ancillary costs are non-refundable unless expressly stated otherwise or required by law.
10. Inspection and Validation of the Return
Every returned product will be subject to a quality and conformity inspection upon receipt.
A refund, exchange, or store credit will only be approved after verification of:
- the authenticity of the return;
- the overall condition of the product;
- conformity with the original request;
- the presence of accessories, labels, certificates, or original items, where required.
Lodge Milano & Co reserves the right to refuse a refund if the returned product does not comply with the conditions set out in this Refund Policy.
11. Refund Method
If the return is accepted, the refund will be made using the same payment method used for the original order, unless technically impossible or otherwise agreed between the parties.
The refund may cover:
- the price of the returned product;
- or part of that amount, if a partial refund is justified by the condition of the product, a commercial agreement, or the specifics of the case;
- and will exclude, unless otherwise decided, any non-refundable ancillary costs.
Processing of the refund may take between 7 and 21 business days after final approval of the file, depending on:
- the payment method used;
- banking processing times;
- internal checks;
- the timeframes of the payment platform or the customer’s bank.
12. Partial Refunds
Lodge Milano & Co reserves the right to apply a partial refund in certain cases, in particular where:
- the returned product is not in its original condition;
- the item shows slight deterioration not attributable to Lodge Milano & Co;
- certain original items are missing;
- the return is incomplete;
- a partial commercial gesture is considered more appropriate than a full refund.
13. International Orders
For orders shipped internationally, the customer acknowledges that returns may be subject to:
- longer logistical delays;
- higher shipping costs;
- customs formalities;
- import/export taxes or duties;
- specific documentation requirements.
The customer remains responsible for providing correct information for the shipment of the return. Lodge Milano & Co shall not be held liable for delays, customs holds, or additional costs caused by formalities outside its control.
14. Abusive Refusals, Fraud or Abnormal Returns
Lodge Milano & Co reserves the right to refuse any refund request or to restrict certain services in the event of:
- confirmed or suspected fraud;
- abuse of the return policy;
- abnormally repetitive returns;
- unjustified payment disputes;
- use that is clearly contrary to good commercial faith.
Any abusive use of this policy may result in suspension of the customer account, refusal of future orders, or any other appropriate measure.
15. Complaints – Customer Service
For any question relating to a return, refund, exchange, or order issue, the customer may contact:
Customer Service – Lodge Milano & Co: customerservice@lodgemilanoandco.hk
To speed up processing, it is recommended to provide:
- the order number;
- the customer’s name;
- the reason for the request;
- any relevant supporting documents.
16. Disputes and Resolution
In the event of a difficulty, dispute, or disagreement relating to an order, a refund, or the application of this policy, the customer may send a written request to the relevant department:
Disputes / Resolution / Legal Contact: servicelegals@swu-vision.us
Lodge Milano & Co and SWU VISION GROUP LIMITED favour, wherever possible, an amicable, prompt, and well-documented resolution of disputes before any external proceedings are pursued.
17. Amendments to This Policy
Lodge Milano & Co reserves the right to amend this Refund Policy at any time in order to adapt it to:
- developments in its business activities;
- its logistical procedures;
- its legal and regulatory obligations;
- or developments in its services and products.
The applicable version is the one published on the website on the date of the order, unless a mandatory legal provision requires otherwise.
18. Company Contact
| Company | SWU VISION GROUP LIMITED |
|---|---|
| Registration No. | 80605496 |
| Registered Office | Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong S.A.R. |
| Customer Service | customerservice@lodgemilanoandco.hk |
| Disputes / Resolution | servicelegals@swu-vision.us |